Overall rating: 4.552239 / 5 from 134 reviews.

AI Generated Review Summary

The Lakeside 5-Piece Lounge Sofa Set is praised for its excellent customer service, ease of assembly, and high-quality furniture. Customers appreciate the comfortable cushions and great looks, though opinions on the screws and material vary.

Summary topics

• Customer Service (6%): It was noted by customers that the customer service provided was excellent, with many praising its helpfulness.
• Ease of Assembly (10%): Customers keep praising how easy it is to put the furniture together, with good instructions and decent quality tools.
• Furniture Quality (38%): Many customers stated that the furniture is great, excellent, fantastic, sturdy, and looks great.
• Aesthetic Appeal (27%): Many customers expressed appreciation for the looks of the product, stating that it looks great and is comfortable.
• Overall Quality (23%): A significant number of customers remarked on the excellent quality of the furniture, mentioning it multiple times.

Review topics: ["color","shipping","looks","issues","quality","assembly","customer service","price","screws","material","instructions","set","husband","fit","frame","furniture","maintenance","warranty","fabric","cushions","comfort","polywood","put","table","sofa","pieces","addition","chairs","setup","space"].

Review highlights

• "Furniture was easy to put together and the cushions are very comfortable." — Ashley K.
• "Beautiful and sturdy furniture with cozy soft cushions that keeps us right at the correct height!" — Tracy A.
• "The furniture looks great and is excellent quality." — Anita W.

Reviews

Q&A

Will this furniture be delivered fully assembled?

Thank you for your question. The Lakeside 5-Piece Lounge Sofa Set is delivered with some assembly required. The pieces are shipped not assembled to ensure safe delivery, and you will need to put the components together using the included hardware and instructions. If you have any other questions before ordering, we’re happy to help. Best, Miriam

Can this seating collection cushion be interchangeable with a cushion without a button?

Hi Laura, Great question! The cushions included with each collection are specifically designed for that set and aren’t interchangeable. The cushions included in this set can’t be substituted and are not currently offered in a different style without the button. I hope this is helpful! Best, Hannah

Are there covers available for purchase for the Lakeside 5-piece Lounge Sofa Set?

Hi LJ, Thank you for your question! Your POLYWOOD furniture and cushions can stay uncovered year-round. The durable frames are built to withstand harsh weather, and the performance fabric resists water, stains, and mold. However, using covers can simplify cleanup and help extend their lifespan. Storing cushions in a shed or console table during the off-season also helps keep them in top condition. While POLYWOOD doesn’t sell furniture covers, retailers like Coverstore offer options. To find the best fit, simply use your product’s dimensions. Thanks, Lana

I would like to talk to a senior person in charge of either operations or quality control. I previously bought 4 Adirondack chairs and was about to pull the trigger on a deep seating set. But the number of negative reviews about poor quality control is making me rethink my decision. Holes drilled improperly? missing parts? You guys have been in business too long and charge a lot for your product. Your operational performance should be much better than this. I'd like to talk to a senior exec in charge of QC or Operations before I decide to make another purchase.

Hi Bill, Thank you for sharing your concerns. While most of our reviews are positive, we believe in full transparency and publish all reviews to provide an honest perspective of our customers' experiences. We’d be happy to address any specific questions or concerns you have. Please feel free to reach out to us through our Help Center, where a Product Specialist will assist you and ensure your concerns are addressed. We value your feedback and appreciate the opportunity to support you. Thanks, Lana

Are the cushions attached via velcro to the chairs? If not I am assuming you could flip the cushions over if one side was got stained?

Hi David, Great question! The Lakeside Deep Seating cushions do not have hook and loop or tie fasteners and are reversible. Thanks for asking! Lana

What is the height from the ground to the chair/couch seat? I am looking for something with a minimum of 15” but preferably 17”.

Hi Ang, Thank you for your question. The seat height with cushion is 16.63 inches. Thanks! Lana

Are these of commercial quality, for a cafe perhaps?

Hi Jo, Great question! You could use our furniture in a commercial setting if you like. I've provided a link of our commercial and residential warranty policy for your convenience: https://www.polywood.com/warranty. Thank you, Michelle

Regarding PWS816-2 Lakeside 5-Piece Lounge Sofa Set Are the seats of these chairs designed that they can be used without cushions? Obviously they will be way more comfortable with cushions, but I know from experience that if the cushions are not out, people will sit there anyway and I want something sturdy. Thanks

Hello Chris, While our chairs are built to be sturdy and reliable, they are designed to be used with cushions for the best comfort and support. Using them without cushions may compromise the intended experience. I hope this information helps. We certainly recommend using the cushions. Thank you.

Hi how do I order replacement seat cushion covers

Hello MB, That is a great question. With our Deep Seating Cushions, we actually do not sell just the covers we would sell full cushion replacements. To order these you would just reach out to our customer service team at 855-935-5550. Thanks -Jason

I love the size of this set but like the cushions of some of the other smaller sets that have smooth cushions. This set has the button on each cushion back. Is there a way to purchase this set with the smooth type cushions? Or separately purchase the this set and the smooth cushion backs?

Hello Austin, That is a great question. The cushions that go with each Collection are actually a part of that specific design, and can only be purchased as such. In other words, if the Collection comes with a cushion that has a button, it cannot be purchased with different cushions that may not have a button. Thanks, Mindy

What sizes do you recommend for each piece from the cover store?

Hello, Thank you for reaching out to us about our product. When it comes to covers we do not have specific ones from the site we recommend it would just be based on dimensions. Below is a chart of each item's dimensions in this set, I hope this helps.  Thanks -Jason

I am having trouble deciding between 2 cushion colors: weathered tweed and spiced burlap. Since I can't see them in advance in person, I need some help with what the colors really look like! Is the weathered tweed more a shade of gray, or tan/brown? And the spiced burlap looks really good in the picture but, because of the word "spiced" I'm concerned in may have a tinge of red, which would not at all go with the colors in my space.

Hi Sally, Those are excellent questions! Weathered Tweed is more of a light brown with a grey/blue highlight. Spiced Burlap is a cool taupe color, and definitely more of a taupe color in comparison to a red color. We do offer samples for our fabrics available for purchase here on our website at: https://www.polywood.com/performance-fabric-sample-mkms018.html if you would like to see the colors in person before making your purchase. I hope this information was helpful with your purchasing options. Thank you, Michelle

Can you buy the lakeside 5 piece collection without the loveseat?

Hey Bonnie, Thank you for your interest in our Lakeside 5-Piece Lounge Sofa Set. With our sets, we do not have the option to customize them when it comes to what is in them. You can certainly order the items in that set individually so the loveseat isn't included. Thanks -Jason

Can you purchase replacement cushions for the set if they get damaged or soiled?

To Jacob. You can certainly purchase replacement cushions from us at any time. We require you to have your order information on hand, such as an order number or serial number from the barcode sticker on your deep-seating item's lumber frame. This way, we are able to provide you with the replacement cost of the cushion! Any one of our Customer Experience Team members can assist with manually placing the cushion order for you over the phone. Best wishes, Jay C.

Does your shipping include setting up the furniture in the patio or is it just delivering at the door?

Hello Pooja, We appriciate your interest in our Lakeside 5-Piece Lounge Sofa Set. This set is shipped ground and the shipping does not include set up. Your order would ship knocked down with 1-6 assembly steps per item. If you are looking to have the items set up I would suggest checking with a local dealer to see if that is a service they would offer if you purchase through them. https://www.polywood.com/showrooms Thanks, Heather

Can you please share the seat height and depth of the Lakeside seating? thank you

Hello Katherine, The area with 'this set includes' acts as a link to each individual piece, so that you can see all dimensions and information. The Lakeside Deep Seating Chair has a seat height of 12.25 inches and a depth of 23 inches. The Lakeside Deep Seating Loveseat has a seat height of 12.25 inches and a depth of 23 inches. The Lakeside Deep Seating Sofa has a seat height of 12.25 inches and a depth of 23 inches. The seat heights change to 17.25 inches, when the cushions are on. I hope this helps. Mindy

Do you offer covers for this set

Hello Jane, Since POLYWOOD furniture is all-weather, it does not require a cover if the cushions are stored away. However, covering your furniture will make seasonal cleaning easier while also prolonging the life of your furniture. We recommend www.the-cover-store.com. Best wishes, Heather

What size are the cushions for the deep seating chair and loveseat?

Hi Diane! Thank you for asking! Here are the Vineyard deep seating cushion dimensions for you: **Seat Cushion Depth** 23" **Seat Cushion Thickness** 4.75" **Seat Cushion Width** 23" **Back Cushion Height** 20.5" **Back Cushion Thickness** 8" **Back Cushion Width** 24" Have a great day! Sharon

Can I buy from a local retailer at the same price as your internet site?

Hello Julia, Thank you for reaching out. We do not tell our retailers what they can charge so we can not guarantee what price you would get at a retailer. Thanks, Heather